help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2022 02:21 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

‎08-29-2022 02:21 - last edited on ‎12-14-2022 13:52 by Fitbit Moderator

My fitbit charge 4 broke again yesterday, the end snapped off.  This was a refurbished replacement from fitbit this year. My original one also snapped in the same place. Fitbit has refused to replace it  I have been with fitbit since 2016. Has anyone else had these issues or similar problems 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-02-2022 09:13

‎09-02-2022 09:13

Hi @Fountain, Yes, this is a long known problem with the Charge 4. Your replacement pebble’s warranty expires on the date of your original Charge 4, that is probably the reason that it wasn’t replaced. Amazon sells third party bands that encompass the pebble, eliminating the need to use the connectors. The brand names are Supcase, Saufly, Kakurookie, Ninki, & Goeseth. Below is a picture of what they look like.  I hope this helps.

 

Crazygamer53_0-1662135181490.jpeg

 

Best Answer
0 Votes