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Charge HR Not Turning On

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‎01-11-2019 23:44 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-11-2019 23:44 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

My Fitbit blinks green when plugged in, shows the full battery life and the 4 numbers when I am linking it to my app but it will not turn on to show me my steps or anything like that. I have reset it multiple times but am unable to do a factory reset because when to go to unplug it after the initial 2 seconds in the begining it is completely unresponsive. After reading how quite a few other people are having this problem I am pretty invlininthr think that Fitbit had something to do with this with the last update and it is intentional. Pretty shady in my opinion. I might be wrong but doubt it. Guess it's time to find another company to buy a tracker from.

 

Moderator Edit: Updated Subject for Clarity

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5 REPLIES 5

‎01-13-2019 07:23

‎01-13-2019 07:23

@Bdoster1 Welcome to the Fitbit family! Thanks for posting the situation you are experiencing with your Charge HR display not turning on. Thanks for trying those troubleshooting steps in order to sort this out.

 

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

 

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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‎01-13-2019 12:30

In response to SantiR

‎01-13-2019 12:30

Hello sir, i have the same problem with my fitbit charge HR .. when i try to turn it on the screen is just empty or blank. But when i charge it, i press on then the icon of a battery with exclamation mark (!) comes out then after i try again to turn it on by pressing the battery icon with thunder comes out but still i cannot turn on my device. I bought the item in caroussel said its brand new. I already connected my device to fitbit app. 

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‎01-13-2019 12:48

In response to Jan_Ally

‎01-13-2019 12:48

So frustrating. It really makes me nervous to buy a new tracker ever
through Fitbit. I have been looking into getting one from Garmin.
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‎01-13-2019 15:38

In response to SantiR

‎01-13-2019 15:38

I'm having the same problem and returned the first one because I thought it was broken. Now the new one is doing the same thing. I'm sending it back if I can't get it to work and not buying fitbit again...

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‎01-15-2019 05:49

‎01-15-2019 05:49

My won't do anything.  Won't charge.  Dead.  I have taken care of this device.  Very upset.  I know how you feel.  When I bought my device it was not cheap. 

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