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Fitbit just wont work!

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‎01-16-2019 02:45 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-16-2019 02:45 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

I have had my charge hr for years. It worked perfectly with my iPhone. I went travelling Feb-june 2018. Came back with an android phone. It messed about a bit with connecting and syncing but eventually worked.

Now it doesn't sync at all. I had re set my phone. Reinstalled the app, turned Bluetooth on and off and now I am setting up my device again and it just doesn't want to connect. Please help!!! 😞

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‎01-16-2019 21:33

‎01-16-2019 21:33

Welcome to the forums!

 

Is you new phone on the supported list??

https://www.fitbit.com/devices

 

If not it is why its not working

 

See you around!

 

 

 

Community Council Member

Wendy | CA | Moto G6 Android

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