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Charge HR deleted activity

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‎02-07-2019 10:04 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎02-07-2019 10:04 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

I walked a little over a mile this morning on my Tony Little Gazelle.  The steps registered on my Fitbit but when I tried to sync to the app the information did not transfer over.  Then the Fitbit deleted the info for today.  Any thoughts?

 

Moderator Edit: Updated Subject for Clarity

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‎02-08-2019 09:57

‎02-08-2019 09:57

@Popeye77 Welcome to the Fitbit Community! Thanks for taking the time to report the situation you are experiencing with your Charge HR deleting your activity.

 

This is odd. Is this the first time this happens to you?

 

I'd recommend performing a restart on your Charge HR. This should refresh its system and help you out. Then, check if the same happens again.

 

To recover the lost activity; I'd recommend manually logging it.

 

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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