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Charge HR died after 5 Months.

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‎07-09-2016 15:23 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎07-09-2016 15:23 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I had my Fitbit Charge HR 5 months and it has completely died. Looks like the power supply failed. It will not turn on or charge. I am disappointed as I liked the product.

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‎07-10-2016 00:42

‎07-10-2016 00:42

It's worth trying a restart as this does no harm and can sort out all sorts of issues. Here's how:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If it really is dead then, as you will still be within warranty, you can contact customer support to discuss a replacement:

 

contact.fitbit.com

 

View best answer in original post

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3 REPLIES 3

‎07-09-2016 16:03

‎07-09-2016 16:03

Have you tried restarting it with the cable connected? Holding the button down until v1.xx appears.

 

I've ran into a few strange bugs like this.

Best Answer

‎07-10-2016 00:42

‎07-10-2016 00:42

It's worth trying a restart as this does no harm and can sort out all sorts of issues. Here's how:

 

https://help.fitbit.com/articles/en_US/Help_article/1186/

 

If it really is dead then, as you will still be within warranty, you can contact customer support to discuss a replacement:

 

contact.fitbit.com

 

Best Answer

‎06-08-2019 11:21

‎06-08-2019 11:21

I have only had my fit bit versa for 4 months and it has completely died. The same thing happened to my sisters fit bit..i am guessing there are some faulty ones that made it through and I am hoping the replacement one they are sending me does not die as well.

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