Charge HR not working after 'update'

[Stephers1972]

I received a message to update my Charge HR yesterday, which I did. The device has not worked since.

My phone app cannot locate my Fitbit and it only shows my battery life on the screen. I hope someone can assist. TIA

[frdisk21]

same thing seems to have happened to me, following

[Effmeister]

Same thing happened to me. I'm very upset about this and I think there is no way to recover.  Its completely non responsive.

[frdisk21]

Mine all of a sudden worked this morning,

Sent from my iPhone

[ACG]

@Stephers1972,

Here are some items to try in these articles. 

Item #2 in the first article is what most people are saying is helping them the most. 
https://help.fitbit.com/articles/en_US/Help_article/2047

More syncing information for different devices.
https://help.fitbit.com/?l=en_US&c=Topics%3ASyncing

[MarlenS · Accepted solution]

It's awesome to see new members in the forums @Stephers1972, @frdisk21, @Effmeister and @ACG.

@Stephers1972 and @Effmeister, I'd like to suggest following the instructions I posted here to complete the update process.

@frdisk21 great to know that your Fitbit is back on track!

Let me know if you have questions. 

[MadamSadam]

Exactly, update, then failure to do anything: no sync, no tracking, niente, nada, niet.  Then, suddenly after many fiddlings with restarts etc ad nauseam, after giving up in disgust, 9 hours later, suddenly Charge 3 started to work!  

Now, the lodger’s Alta HR refuses to track heart beats!  

We are thoroughly disgusted with these Fitbits and long for the efficient and rapid 2015 version of the Charge HR and may likely abandon this company for a different tool to monitor our work/walk/heart rates.