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Charge HR won’t sync before it syncs

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‎01-21-2021 08:18 - last edited on ‎01-22-2021 11:00 by

‎01-21-2021 08:18 - last edited on ‎01-22-2021 11:00 by

Everyday when I sync my Charge HR, the app initially says it can’t sync and then it syncs.  I have reset the device and reinstalled the app more than once.

 

 

Moderator edit: subject for clarity 

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‎01-22-2021 10:59

‎01-22-2021 10:59

Welcome to the Fitbit Community, @BaileyDaniel.

 

Thanks for the details shared in your post. I understand how you are feeling about this situation and appreciate your efforts to resolve it. Usually a missing requirement is the cause and I recommend following our complete troubleshooting instructions at Why won't my Fitbit device sync? 

 

I'll be around if you need further help.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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