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Charge HR

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‎06-26-2019 13:28 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎06-26-2019 13:28 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

My Charge HR will not charge or turn on at all. I have done the reset with the small button and holding the power button, but it did not work. Wondering if there is a way to send it back to get a new one? 

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‎06-26-2019 20:31

‎06-26-2019 20:31

Welcome to the forums!

 

Read the warranty first as the Charge is pretty old and probably out of warranty

Warranty

Contact support by using the help link at the top of the forum

 

Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎07-01-2019 05:24

‎07-01-2019 05:24

Based upon my experience since 2012, Fitbits are designed to become obsolescent (two year life?) They are very cheaply made but they are expensive. If you are lucky they’ll replace it (after offering a new one for a discount) but the new one will have the same poor build quality. 

I've rebuilt mine using a replacement band from Amazon but now charging is a pain because the charging cable won’t snugly attach in place.

I'm convinced there are more solid, better built, and cheaper products out there.

Good luck.

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