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Charge Hr won't connect to app

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‎01-26-2020 15:32 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎01-26-2020 15:32 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

I did have my charge hr on the app when I had iPhone. Now I have changed to android and not used the fit bit in a while.. It wouldnt sync on the app and update date and time.etc. So I deleted the device from the app. Now tried to reconnect the device and it won't work 

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‎02-14-2020 22:22

‎02-14-2020 22:22

Is the iOS device still around? If so, have you removed the Charge Hr from the iOS Bluetooth? 

 

We may have to figure out why it would not sync before we can set it up. 

Have you restarted the phone and tracker? 

Https://help.fitbit.com./?q=setup

 

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