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Charge he not connecting

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‎07-08-2020 10:13 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎07-08-2020 10:13 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

my charge HR is not connecting it will give me the four digit code but then after that the connecting icon just spins and spins and spins I have uninstalled and reinstalled the app I have turned off my Bluetooth turn my Bluetooth back on I have tried all of the steps that have been mentioned on previous posts but it's still not working for me my phone is an Android version 9 so I know that I fall into the supported devices but it's still not connecting are there any suggestions

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‎07-27-2020 10:03

‎07-27-2020 10:03

Have you shutdown the phone?

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