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Charge not charging

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‎05-05-2021 07:06 - last edited on ‎05-06-2021 05:13 by Fitbit Moderator

‎05-05-2021 07:06 - last edited on ‎05-06-2021 05:13 by Fitbit Moderator

Hi everyone, I have a fitbit charge which I use everyday. I really like it, but not it does not seem to hold a charge. It shows that it is charging when plugged in to the charger but when I remove it the screen goes dark. Do any of  you know what is going on and how to fix it?

Thanks for your help and have a fit day!! Ang

 

 

Moderator edit: updated subject for clarity

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‎05-06-2021 05:12 - last edited on ‎02-11-2025 10:45 by Fitbit Moderator

‎05-06-2021 05:12 - last edited on ‎02-11-2025 10:45 by Fitbit Moderator

@AngBun Welcome to our Fitbit Community. Regarding the charging issue that your Charge 4 has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. After this, charge your tracker for 2-3 hours and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

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