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Charge screen is too dull

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‎01-15-2016 14:01 - last edited on ‎09-06-2020 17:10 by Fitbit Moderator

‎01-15-2016 14:01 - last edited on ‎09-06-2020 17:10 by Fitbit Moderator

Hi I've had my charge 4 days now and the last three days I can barely see the display screen on my tracker. I've looked for brightness adjustment in the app and can't find it. I've tried charging it and still no difference. Do I need to take it back to shop? Thank you

Victoria
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‎01-17-2016 08:10

‎01-17-2016 08:10

Great to see you around @Vmoz. I agree with @WendyB, try the Restart Process since there's not an option to adjust the brightness of the display. If this doesn't work, feel free to go to the retailer and follow their exchange policy or contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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6 REPLIES 6

‎01-15-2016 14:29

‎01-15-2016 14:29

Try a restart. Sometimes doing it a few times helps. You need to see the Version flash on the unit or it did not take.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

 

If that does not help then exchange it where ever you bought it

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎01-17-2016 08:10

‎01-17-2016 08:10

Great to see you around @Vmoz. I agree with @WendyB, try the Restart Process since there's not an option to adjust the brightness of the display. If this doesn't work, feel free to go to the retailer and follow their exchange policy or contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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0 Votes

‎01-18-2016 01:20

‎01-18-2016 01:20

Thank you, the restart process has not resolved the issue therefore I'm taking the Fitbit back for an exchange. Thanks for your help 😃
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‎01-18-2016 03:14

In response to Vmoz

‎01-18-2016 03:14

You are welcome @Vmoz. It it great to hear that you will be receiving a replacement tracker. You can follow our Setup Instructions to paired the new tracker to your current account without losing your information. 

 

Keep the stepping up! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎11-22-2019 23:34

In response to WendyB

‎11-22-2019 23:34

so much bother.... this is a brand new replacement Charge 3 & it's playing up now 😕 I can't see the screen, it's very dark. I have repeatedly restarted the device. The reset line & little smile face are crystal clear.  Unplug  the device from the charger & the screen is as dull as before. Fitbit this time round has been nothing but trouble & frustration.  Can anyone suggest another fix please 

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‎07-03-2020 00:28

In response to TroubleAgain

‎07-03-2020 00:28

I am having the same issue. The screen is perfectly clear indoors but I can barely see it outdoors. I have completed the reset, seen the line and smiley face but still no difference when I go for my run. Is this a design fault on the Charge 3? 

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