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Charge won't sync with android phone

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‎06-15-2019 13:05 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

‎06-15-2019 13:05 - last edited on ‎09-06-2020 17:01 by Fitbit Moderator

Hi, I've got a Fitbit Charge, firmware v8.124 and since last week it won't connect to my phone or tablet. I've fully charged both, restarted bluetooth, restarted the app, rebooted the phone, all to no avail. I can't update the firmware as bluetooth won't connect. Any suggestions? Thanks.

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‎06-16-2019 00:41

‎06-16-2019 00:41

As you have tried rebooting your phone without any luck, try restarting your fitbit using the procedure documented here: Help article: How do I restart my tracker? If that doesn't help then there's a troubleshooting guide at: Help article: Why won't my Fitbit device sync?

 

 

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‎06-17-2019 01:34

In response to SteveH

‎06-17-2019 01:34

Thanks - a reset worked ok, all syncing again now. Much appreciated.
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