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Charge won't sync, won't pair

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‎11-11-2019 08:50 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-11-2019 08:50 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

I have not been able to sync my watch since October 25. It either does not show up on Bluetooth, or if it does show up it won't pair.  I chatted with Fitbit help, and after a runaround of all the steps I've already tried, he admitted that there is a problem with android devices pairing since the recent update. He assured me their engineers are working on it expeditiously! But for the moment, I have a fairly useless exercise tracker. When are they going to fix this?

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‎11-11-2019 09:27

‎11-11-2019 09:27

I am having the same issues... connecting not connecting and I have done everything 8-9 times. This stinks. Looking at iwatch for Christmas! Fitbit you should be ashamed to charge this much and then ruin our watches making us look at your newer devices. I am off your fan club 

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