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Charge2 not showing correct caller

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‎10-15-2019 17:17 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-15-2019 17:17 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

My charge 2 shows the correct contact when a text notification is received.  However, when I have an incoming call the charge 2 shows incorrect contact or number. Is there anyway to fix this? I have tried uninstalling the app and reinstalling it but that didn't work. I also powered the charge 2 off and that didn't work either. HELP!!!

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7 REPLIES 7

‎10-16-2019 09:05 - last edited on ‎11-04-2025 06:06 by Fitbit Moderator

‎10-16-2019 09:05 - last edited on ‎11-04-2025 06:06 by Fitbit Moderator

@DollfaceR Welcome! It's nice to have you on board!

Thank you for reporting this. The team is aware of this issue and they are currently investigating it so they can find a solution for all affected users. Still I appreciate your patience in this matter.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-16-2019 12:58

In response to AlvaroFitbit

‎10-16-2019 12:58

Same issue with my Charge2 shows incoming call but the same persons name keeps showing up on every call and it’s never them. Use this for work so need to show correct caller name,  pls advise when solution found.

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‎10-17-2019 10:21 - last edited on ‎11-04-2025 06:05 by Fitbit Moderator

In response to Scout2018

‎10-17-2019 10:21 - last edited on ‎11-04-2025 06:05 by Fitbit Moderator

@Scout2018 It's great to see that you've visited the Fitbit Community!

Thank you for your report. Once we have any information from the team I will be more than happy to post the update. Still make sure you have the Fitbit app up to date on your phone.

See you around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-17-2019 11:58

In response to Scout2018

‎10-17-2019 11:58

Same as you. Shows only the last caller which is the wrong caller and no text messages are coming through at all. This is worse after the update!

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‎10-17-2019 12:02

‎10-17-2019 12:02

Help! Such a nuisance! After the update nothing is working correctly. Steps seem not as accurate, wrong callerr names are displaying (only the last caller which is the wrong caller) no text messages coming through. I've tried resetting app, watch, phone and nothing is working! I have a Moto z3 phone! Annoying!

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‎10-17-2019 12:09

In response to Sunshines

‎10-17-2019 12:09

Hello @Sunshines  your last post was merged into this thread, where you already posted. Did you see what Moderator @AlvaroFitbit posted above you?

Stepping in the U.S.A. since September 2013. Android 14

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‎10-19-2019 23:29

‎10-19-2019 23:29

I've just had this problem sorted via live chat. Try turning notifications off on charge 2. Remove charge 2 from list of bluetooth connections on your phone. Turn bluetooth off on your phone. Connect charge 2 to charging cable on computer. Do a reset on the charge 2 by holding button for 10 seconds (till you see Fitbit logo). Disconnect . Turn notifications on.Then reconnect charge 2 (pair) with phone. You will be prompted to reconnect bluetooth on your phone.

Try calling your phone. It worked for me (Samsung S7 edge)

If it doesn't work, I may have missed a step (couldn't save chat). Try live chat yourself.

Cheers & good luck!

 

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