Charge2 not syncing, either PC, or phone.

[Alhoward]

Last sync was last night. Nothing today. Multiple attempts made, and "Help Desk" not responding.

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone / computer
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[PSzczygiel]

I have been having the same issue since yesterday.  I posted the issue on this forum yesterday and still no response.  I have tried all the troubleshooting tips multiple times without any luck.

[SteveH]

@PSzczygiel then it's probably best that you contact customer support as noted in my earlier post

[Alhoward]

Thanks SteveH. Reset device, and working now.

[SteveH]

Good news! Thanks for letting me know.