Charge4 won’t charge and not responding

[Leeloo44]

Hi there, I went on holiday and my battery died. I tried multiple times to recharge using a USB port but the device did not charge. I decided to wait until I returned home 3 weeks later and I’ve tried charging on my laptop/usb port but the device is completely unresponsive. The charger and pins on the device are clean. I’ve tried pressing the side button but I get nothing. Can someone please help?

[Julia_G]

Hi, @Leeloo44 , sometimes when a Fitbit doesn’t seem to be charging, the real issue is that it has become unresponsive.

First, I would strongly recommend plugging your Charge 4 into a wall charger - not the USB port on your computer.  It will be much quicker to respond if charged from a wall socket.  Just make sure the plug is UL/CE certified.  The wall plug you use for your telephone is ideal, assuming it accepts the Fitbit usb charging cord.

Once plugged in to a wall plug, give it a good two hours charge.  Once it has had two hours, if the watch face is still blank, try the restart procedure: while it is still plugged in and charging (even if it doesn’t seem to be charging) press and hold the side button for at least 8 secs.  If the Fitbit is in an unresponsive state you may need to hold for up to 20-30 seconds.

With luck this should revive your Charge 4.

Good luck, and let us know how it goes.  Welcome to the forums!

[lynnann50]

Me too with this issue.  Mine happened over nite when I took it off for shower and didn't put it back on until this morning.

I noticed when I logged in that it hasn't synced since April 26th although it's been working find since then.

I'll try the wall outlet charge, but when I attach it to my computer and tried reset, it started vibrating and wouldn't stop till I disconnected it.

Also, I do see smiley face, however, nothing after that.  

Any other ideas??

lynnann

[Vyvey]

I have exactly the same. Did you find any solution?

karlien