Charger 2 Bluetooth issue

[SallyMM]

I had not charged my Fitbit as been away. Came home charged it up but the date was the same as when the battery run out. The message I keep getting is to turn on Bluetooth on my phone.but it is turned on. Any ideas? Thanks

[SunsetRunner]

Hello and welcome to the Fitbit Community @SallyMM 

I understand your having a Bluetooth issue. I would suggest restarting your charge 2 to see if that will resolve your issue. Here’s how:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
4. Press and hold the button to restart your tracker:
   • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
   • For Charge 3—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Unplug your tracker from the charging cable.

If restarting your Charge 2 a few times still doesn’t resolve your issue then I would suggest this:

log out of your Fitbit App

shut down your device completely 

wait 1-2 mins then turn your device back on

now log into your Fitbit App as you normally would with your email address and password 

try syncing now

😃 please let me know if this helps resolve your issue. Keep me posted

[SallyMM]

Hi

i have tried both suggestions but the Fitbit still has the same issue date and time wrong, still giving message to connect to Bluetooth when it already is,

any other ideas? Thanks

[SunsetRunner]

Hello again @SallyMM 

Lets try this. I think it might be best to just reinstall your Fitbit App. That way the App gets promoted to access the Bluetooth again. You will not lose any data doing this. 

Here’s how:

1. Log out of the Fitbit app and force shut the app by swiping up

2. uninstall the Fitbit App from your device

3. now completely shut down your device and wait about 1 min then restart your device 

4. once your device has reloaded reinstall the Fitbit app by downloading it from the App Store

5. once it’s installed, log into your device as you normally would with username and password 

6. don’t touch anything in the app...just wait until you get a prompt from your Bluetooth.

7. When prompted by your Bluetooth tap yes 

8. now try to sync 

😃 Please come back and let me know if this resolved your issue