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Charger 3 not syncing

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‎01-08-2021 08:07

‎01-08-2021 08:07

Hello everyone,

 

My charger 3 isn't syncing with my Huawei Honor 10. I have tried syncing it multiple times but nothing seems to work! I have tried everything they advise online: rebooting the fitbit, restarting the phone and/or the app, re-installing the app, charging the fitbit, etc. etc.

 

Are there other solutions?

 

Thanks,

N.

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‎01-10-2021 10:20 - last edited 17 hours ago by Fitbit Moderator

‎01-10-2021 10:20 - last edited 17 hours ago by Fitbit Moderator

@Naraka It's great to see you in the Community! 

Let me help you with this and thank you  for troubleshooting this issue. I suggest you clear the link between your phone and your tracker by doing the following (that includes some of the steps you have already tried):

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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