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Charger 3 screen not lighting up

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‎12-05-2020 10:26 - last edited on ‎12-06-2020 09:24 by Fitbit Moderator

‎12-05-2020 10:26 - last edited on ‎12-06-2020 09:24 by Fitbit Moderator

I just did the update and now my charger 3 is showing a black screen.  I have tried to reset it by putting it on the charger and holding the button in. I don't even get a smiling face.  It is only 1 years old. Please help 

 

 

Moderator Edit: Clarified subject

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‎12-06-2020 09:38 - last edited on ‎04-30-2025 08:03 by Fitbit Moderator

‎12-06-2020 09:38 - last edited on ‎04-30-2025 08:03 by Fitbit Moderator

@Dumbuseless Thanks for joining us! 

Let me help you with your Charge 3 not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

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