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Charging cable failure

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‎11-19-2019 12:44 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

‎11-19-2019 12:44 - last edited on ‎09-08-2020 11:42 by Fitbit Moderator

Hi have a charge 2 which is 12 months old last couple of times I’ve charged it I’ve noticed its been difficult to connect but tonight it won’t connect at all. I’ve cleaned it, tried different USB ports and followed all the advice on the support pages. I’ve left it on for at least 30 mins but it’s not connecting it usually buzzes to say it’s charging it’s just showing the empty battery sign and not charging.  Fitbit seem to have removed the option to email for support unless you are on Twitter. I’m not. I don’t feel i should have to buy a new charger (if indeed that’s what it is) after just 12 months. Can fitbit support actually respond or can anyone else suggest anything different?

thanks. Can’t use it at all now.

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‎11-19-2019 14:02 - edited ‎11-21-2019 07:02

‎11-19-2019 14:02 - edited ‎11-21-2019 07:02

Warranty is only for 12 months in the US

2 years for overseas.

 

If in the US Best buy does have changing stations you can use. If you have one near by it will at least tell you if its the charger or not

 

There is also a Chat option that is not twitter

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Wendy | CA | Moto G6 Android

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‎11-19-2019 14:04

‎11-19-2019 14:04

The email support option is available for me right now.  The support options might vary by time of day and which option is busy.

My guess is that if is it over 12 months (in US, longer warranty some places), you will just just have to buy a new charger but third-party chargers are available on Amazon quite reasonably priced, even for a 2-pack.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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