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Charging older fitbit Charge HR

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‎06-05-2020 13:26 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎06-05-2020 13:26 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

I was on chat with an agent when I suddenly lost the connection with them. Supposedly they were setting up a "case" for my issue went the screen went to something else.  Thought I hit something wrong,  but .... 

 

I'm having an issue with plugging in charge cord to my fitbit to charge. It's not snapping into place. I tried cleaning the connection areas, no help. Any other ideas?  BTW, it DID plug in the other day when I last charged it. 

 

 

 

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