Clock reset

[Woozelbird]

How do i change the time on my fitbit?  I charged it but for some reason the time on it changed

[SteveH]

You can't manually set the time, but it should reset itself whenever it syncs to your phone or computer based on the time on that device. Does your fitbit seem to be syncing ok?

The other thing that affects the time is the time zone in your profile. You can check yours at https://www.fitbit.com/settings/profile If you do change it then you'll need to sync again to update your fitbit.

[Raine14]

No I cannot get my Alta to sync

[SteveH]

ok. If we can get the syncing going again then hopefully the time will sort itself out.

The usual things I try when I get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through Fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Raine14]

thank you, found out bluetooth was not turned on.  All is good.