First off, I would like to apologize for being very blunt about all this, but I've been experiencing all of the inaccuracy issues that many people have complained about with Charge 2 and possibly other models, and I am very tired of keep seeing the same and contradicting replies from Fitbit.
For example, Fitbit says that the problem with inaccuracy can be due to sweat. Okay, who doesn't sweat at least a little during rigorous exercise? If this device can't withstand such factor, it is NOT a fitness tracker. It doesn't deserve the name!
Okay, let's say the sweat isn't the issue and that people do not usually sweat on the arm during rigorous exercise. Now, another one of the most common official replies from Fitbit seems to be the "fit issue" (yeah, good job with the company name...). Fitbit suggests that during exercise, it's recommended that we slide the device up our wrist to about two fingers distance from the wrist bone (at rest, one-finger distance suffices), so that it is tighter and more sturdy, gives more accurate readings. Then, when people actually do that and still get inaccurate readings, Fitbit says that wearing it too tight may interfere with blood flow and therefore the reading. Okay Fitbit, how are we supposed to wear it then?? And even if this is rightfully the issue, are we supposed to constantly adjust the device during rigorous exercise? Doesn't make sense, does it?
Alright, again, say these are the customers' fault, and the someone can actually overcome all of the above issues, and STILL get inaccurate readings. The official reply THEN starts blaming the inaccuracies on the users' possible use of medications, bad daily habits like insomnia(lack of sleep), and so on. HOW IS THIS DEVICE EVEN PRACTICAL THEN? It just does NOT give nearly accurate readings during exercise.....
I need actual answers, Fitbit. I'd be more satisfied with answers from Fitbit where you actually admit to Fitbit's bad engineering decisions and unsatisfactory technologies, and explain how Fitbit will actually improve this in their future models.
Keep in mind, even though Fitbit emphasizes that the fitness trackers aren't for medical use, and it's not THAT expensive, it isn't that cheap either...... this is true even for the old Charge 2 today! Sadly, I still see complaints where Charge HR has inaccurate HR readings. Okay, I understand it is not for medical use, but whenI am sure my heart rate is around 140bpm, I do NOT want to see anything like 70bpm on my Fitbit's device.
I'm wondering, is Fitbit more focused on improving their product funxtions and reliability? Or is Fitbit more focused on rationalizing users' complaints and avoid any lawsuits?
Look, here's a site:
https://www.reviewed.com/wearables/features/fitbit-hides-inaccurate-heart-rate-tracking-in-plain-sig...
Anyways, real answers please, no more blaming the inaccuracies on the users, especially those poor users on medications... that's just unethical and unprofessional.
Oh, just another thing, the wristband that came with my brand new Fitbit Charge 2 came loose on one end (permanently) and became unusable, within the first few weeks. I did not complain one bit, and merely just ordered a third party wristband for Charge 2. I am not a customer who easily complains; it is only when I can stand something after rigorous research. I won't even think if asking for an exchange or a return since my device is likely way over warranty, but I have to say: I came to Fitbit with a ton of hope, and now I am rendered very helpless and disappointed. I want a new device and so far, it just won't be Fitbit anymore.
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