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Condensation on screen

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‎08-05-2019 07:20 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-05-2019 07:20 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

I tried placing my charge 2 into a bag with rice to absorb condensation but it did not work. My time is off and my Fitbit won’t sync. I have always been very careful when washing hands and never submerged it or gotten it completely wet. Not sure it even happened! Has anyone had these issues? TIA

 

Moderator edit: Subject for clarity 

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‎08-05-2019 14:06

‎08-05-2019 14:06

Hi @Tasiia98 welcome to the Community Forums, let me give you a hand with your Charge 2.

 

I'm sorry to know that there's condensation on your Fitbit, I appreciate your effort and time putting your device in rice to absorb the condensation. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email inbox, they'll be in touch with you in a short period.

 

In the meantime they get in touch with you, let me know if you have any additional questions.

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