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Unable to setup device

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‎08-05-2019 01:56 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-05-2019 01:56 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

P_20190805_083944.jpg

hi my mobile cannot find my device. Yesterday was everything ok And today the watches not working.

 

Moderator edit: Subject for clarity 

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‎08-05-2019 13:58

‎08-05-2019 13:58

Hello @misula, it's nice to see you again participating here in the Community Forums! Let me give you a hand with this situation.

 

Thank you for attaching a picture in your post, the image was really helpful to better understand your situation. To better assist you with this, can you please let me know which mobile device you're currently using? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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