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Connected GPS does not work anymore-Charge 3

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‎11-07-2020 23:12 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

‎11-07-2020 23:12 - last edited on ‎11-12-2020 12:57 by Fitbit Moderator

recently my gps is not connecting anymore. I open the app, the watch starts searching and then says app not found launch app. I have tried all settings: location sharing all the time, when using app,... The only thing that works is a reset: connecting the watch to the power net and pressing the button for a couple of seconds until the smile appears. After one recording the Same issue arises 😏

 

Moderator edit: updated subject for clarity

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‎11-08-2020 18:22

‎11-08-2020 18:22

Welcome to the Fitbit Community @Slif.

 

I'm sorry to hear that you are having difficulties with the GPS connection. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

There are some factors that can affect the GPS signal. If you haven't done it already, please visit this article and follow the recommended troubleshooting steps.

 

If this doesn't help, you can set up your Charge 3 as a replacement device:

 

  1. Tap the Today tab, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Please let us know if you have any question.

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