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Connected GPS losing sync

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‎07-17-2019 14:19 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-17-2019 14:19 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Galaxy S8

 

Any thoughts on what can be done to prevent the GPS disconnecting during a run? The only way i can get it to stay connected is to turn on another GPS app. Annoying as starts fine then goes off after 5-10 mins everytime.

 

Charge 2 syncs for everything else.

All day sync and always connected are on.

I have been through the recommendations and restarted and repaired etc.

 

Is there a phone setting preventing the fitbit app runnning in the background?

 

Thanks

 

 

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‎07-22-2019 08:22 - last edited on ‎03-21-2025 09:07 by Fitbit Moderator

‎07-22-2019 08:22 - last edited on ‎03-21-2025 09:07 by Fitbit Moderator

@Dk771, it's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your GPS data reception. I suggest you refresh the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Also check that the Fitbit app isn't on any battery saver app list as this could affect the use of the GPS while recording your activities.

Let me know how it goes.

Alvaro | Community Moderator

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