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‎03-19-2020 15:19 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-19-2020 15:19 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

How do you connect your charge 2 after it has already been worn for a 3 years? I never connected it to the app because I didn’t know how to, but now I am trying to do it and when it is in the synchronizing stage, it is not going through or is taking a long time. Am I doing something wrong?

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‎03-19-2020 20:22

‎03-19-2020 20:22

Hi @ParikhDevin  the directions for setting up can be found here - click to read. Be sure you have a compatible mobile device or computer to set up and sync. The Charge 2 area where you will find the user manual and related help articles can be found here - click. These devices don't last forever and three years is a good life. You having any battery issues? I've not seen anyone who used the Fitbit without setting it up. Has it worked well for you?

Stepping in the U.S.A. since September 2013. Android 14

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