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Constant Freezing When Adding Foods

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Almost every single time I try to use the app on my phone to add food/calories for the day I can maybe get one item in, and then when I go to add the next item I will just get a frozen pinwheel screen. I close the app and reopen it numerous times and it does no good. I’ll click on the item from the search results list and it just pinwheels all over again. This is really frustrating considering it’s very rare to only be adding one item at a time, especially for a meal. Also frustrating to be paying the premium fee and this is the user experience. Anyone else have this issue?

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Hello @FitBillS and welcome to the Community.  Do you use an Android or iPhone?  You are describing an app issue and they are specific to the phone type.  I think you will get more help if your post gets moved to the correct app forum.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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