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Contacting support

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‎11-11-2019 03:06 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎11-11-2019 03:06 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Mt fitbit stopped working. t just shows a battery icon with an ! mark. I have tried charging and resetting it. Dies anyone know how to contact support without being forced onto Twitter. I have no desire to use twitter. is there an email address? Thanks

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‎11-11-2019 03:18

‎11-11-2019 03:18

The various ways of contacting support, including email, phone and web chat, can be found at contact.fitbit.com

 

Note that the phone and web chat options will only show when there are people available. If your preferred option isn't there then you should try later. Email should always be available.

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4 REPLIES 4

‎11-11-2019 03:18

‎11-11-2019 03:18

The various ways of contacting support, including email, phone and web chat, can be found at contact.fitbit.com

 

Note that the phone and web chat options will only show when there are people available. If your preferred option isn't there then you should try later. Email should always be available.

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‎11-11-2019 03:22

In response to SteveH

‎11-11-2019 03:22

Many thanks

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‎08-24-2020 12:22

In response to SteveH

‎08-24-2020 12:22

Hi! I couldn't find the email address for support. If you have it, could you share it? Also, the chat function is twitter. I've sent messages several times and no one responds. 

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‎08-25-2020 00:19

In response to RebekahWP

‎08-25-2020 00:19

@RebekahWP I believe they have temporarily withdrawn support by email.

 

The web chat (live chat) is different from twitter support. My contact details (in the UK) show as:

 

UKcontacts.png

 

What are you seeing where you are? 

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