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Corrupted Charge 3 display

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‎06-05-2020 03:23 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

‎06-05-2020 03:23 - last edited on ‎09-16-2020 17:24 by Fitbit Moderator

Hi, my charge three has lines through the screen. I have tried the reset, long reset , and changed the clock face nothing has worked . Please help 

 

Moderator Edit: Clarified subject

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‎06-05-2020 08:38

‎06-05-2020 08:38

@pixiejul Sorry about your issue.  You should reach out to Customer Support for further guidance.  Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎06-05-2020 08:49

‎06-05-2020 08:49

I am going through this right now and am so frustrated. My Charge 3 is less than 9 months old and not only does it have lines through it I can't switch between views without heaps of patience. It seems this is a pretty common problem for the Charge 3, but almost impossible to contact support right now. I cannot find a phone number or email and the chat keeps redirecting me to a dead end page. I don't have twitter so maybe I will not get support at all. I hope you find some answers. 

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‎06-05-2020 08:53

In response to MelNot

‎06-05-2020 08:53

@MelNot Hello! I have flagged your post for a moderator to create a support case for you since you’ve had trouble getting in touch with customer support yourself. They will be in touch with you as soon as they can. The pandemic has impacted wait times. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎06-05-2020 20:16 - last edited on ‎09-10-2025 10:28 by Fitbit Moderator

In response to Heather-S

‎06-05-2020 20:16 - last edited on ‎09-10-2025 10:28 by Fitbit Moderator

Hello @MelNot and @MelNot, welcome to the Community Forums!

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before to posting over here, certainly, your Charge 3 devices are not working as the way they were designed, I understand how frustrating this can be for you. I've contacted our Customer Support team for both of you, they will provide you further assistance to get you back on track. Please keep an eye on your email inboxes because they'll be in touch with you in a timely manner. 

@Heather-S Thanks for bringing this to my attention, it's always nice to see you around helping users here in the Community Forums.

Don't hesitate to ask me any additional questions you may have, I'll be around.

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