Counting steps when it shouldn't

[Camilla10]

I have problems with my charge 2. It counts steps sometimes when I brush my teeths.  And when I paint. Shouldn't have to take the it of.

[SteveH]

I'm afraid that's a common problem with any wrist-worn tracker (not just fitbits). They work by detecting movement of your tracker i.e. your wrist, and then working out whether that was the result of a step or just random arm movement. It's not a precise science and it sometimes gets it wrong. Sometimes it gives a few too many; other times it gives too few. You can read what fitbit have to say about it, and what you can do to minimise it, in this help file:

Help article: How accurate are Fitbit trackers?

[Camilla10]

I know it can count a few steps wrong but these times it gave me like 2000- 3000 steps while painting. 

[SteveH]

If you think the miscount is more than reasonable then it may be defective. You could contact customer support to see if they would be prepared to exchange it under warranty: contact.fitbit.com