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Cracked Charge 2 screen

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‎10-01-2019 23:31 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎10-01-2019 23:31 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

How do I send my Charge 2 back for a screen repair, whilst it is still under manufacturers guarantee?

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2 REPLIES 2

‎10-02-2019 00:33

‎10-02-2019 00:33

The first step in a warranty claim is to contact customer support via contact.fitbit.com 

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‎10-02-2019 09:12 - last edited on ‎03-07-2025 07:27 by Fitbit Moderator

In response to SteveH

‎10-02-2019 09:12 - last edited on ‎03-07-2025 07:27 by Fitbit Moderator

@HelenHenley Welcome! It's great to see you around! 

Let me help you with your damaged Charge 2 screen. As @SteveH mentioned the best thing to do is letting our Support team know about this. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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