Cracked charge 2 screen

[jed53]

Hi. Ive had my Charge 2 since Sept.2017 and the screen has just cracked for no apparent reason. Anybody had this and any solution?

[racerboy]

i bought one for my wifes xmas about the same time dec 17 and like you she woke up and the screen had cracked. it seems a common fault and have seen comments that the company were aware of this issue....https://www.mercurynews.com/2018/11/18/my-fitbit-charge-2-cracked-how-can-i-fix-it/

I have still to contact them as I consider it not fit for purpose as it only lasted 13 months and it seems a common fault !

[jed53]

Hi Racerboy.
Cheers for link.
I have emailed them and am awaiting a response.
If a screen cracks after such a short period of time I consider it unfit for purpose.
If they fail to do anything about it I won’t buy any other product in the range.

Sent from my iPhone

[jed53]

Fair play I’ve emailed them and after sending a photo of damage, at their request, they have agreed to replace or give me 50% off any model except the charge 3. 

Ive opted for replacement and hope it lasts longer. 

Good service to be fair and very quick

[racerboy]

Great result, I had already messaged them stating "not fit for purpose" just about to send photo of fitbit etc so would be nice to get the same result all the best

[racerboy]

Same result m8, offered replacement or 50% off any other, found it was still under guarantee !

[jed53]

Excellent bud...strange how we get a 2 year warranty!

Just received my replacement pebble now and charging. Fingers crossed.

[Stoop]

Europe gets 2 years warranty. This is a massive fault with the charge 2. You will be sent a refurbished pebble that should be ok as long as it connects (lots of people have had problems with the replacements). Try searching the forum. Loads of threads on this.

Gold luck.