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Cracked screen: Charge 2

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‎02-14-2019 05:37 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

‎02-14-2019 05:37 - last edited on ‎09-08-2020 17:14 by Fitbit Moderator

Just to say thanks to Fitbit. The Charge 2 screen obviously has a flaw that means the plastic screen occasionally starts to crack. I bought my device in June 2017. Contacted customer support a few days ago, sent a photo of the damage as requested plus simple details of purchase and within 4 days they have replaced the Fitbit itself (not the strap/charger etc).

Alternatively they offered me 50% off another model of Fitbit but I’m happy with Charge 2 for my needs. I’ll put a plastic protector cover over the new one and see if that helps.

Cheers all. Keep Trackin’

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2 REPLIES 2

‎02-14-2019 23:01

‎02-14-2019 23:01

Hello @Jackintosh

 

Thanks for sharing that great news. Glad you're loving your Charge 2.

 

While you're here, take a look around the Lifestyle Discussion forum area. You can join in the various discussions, share recipes or get some tips on healthy living. It's a great forum.

 

Hope to see you around more often.

Stepping in the U.S.A. since September 2013. Android 14

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‎02-15-2019 09:51

In response to Odyssey13

‎02-15-2019 09:51

Welcome to the Fitbit Community @Jackintosh! It's nice to see new faces around. Robot LOL Thank you for sharing your experience with your Charge 2 and customer support.

 

As @Odyssey13 mentioned, we're glad to hear you're loving your device and that it was replaced. 

 

Keep on visiting the forums and please let us know if you have questions. 

Andrea | Community Moderator, Fitbitp>

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