Cracked screen do from sun

[Susanscoel]

Cracked screen do to heat

[WendyB]

How was it heated?

Lost/Stolen Warranty
https://www.fitbit.com/legal/returns-and-warranty

Cracked Screen
By reading the warranty accidental damage is excluded from it

Contact Support
http://help.fitbit.com/?cu=1

[Susanscoel]

It ridiculous it a problem on your end not mine no warning that screen will crack in the sun light

Sent from my iPhone

[Susanscoel]

I had no idea this would happen or I would’ve never bought this product I’m very disappointed in the fact that fit did not warn you did not say anything about your screen you will crack in the heat of the sun

[Susanscoel]

[Susanscoel]

From the sun

[AlvaroFitbit]

@Susanscoel It's great to see that you've visited the Fitbit Community! Sorry to hear about your damaged Charge 2 screen. Like @WendyB said you can contact our Support team for further assistance since this can't be solved through the Community. It does seems that you have already contacted them through email so please let them know the details and information they may need.

Let me know how it goes!

[AtherunCymru]

 have this issue right now with them, the sun caused the screen to crack and its only 59 days out of warranty. In my eyes the they are not fir for purpose. if you cant use your device in the day time during hot weather I think Fitbit should make a recall