Cracked screen

[Cchee]

This time last year my Fitbit crack from top to bottom down one side. I realised at the time that it had also happened to 2 of my friends. My watch was replaced which I was very pleased with. But just under a year the same thing has happen again! Is this a common fault? I dobt expect to have to replace my watch every year!

Can it be replaced again?

[SunsetRunner]

Cracked screens are not covered under the warranty, much like cracked phone screens are usually not covered. You were fortunate to receive a replacement. No, it is not common but it happens. The screen is plastic and a crack can happen for many reasons.

[NicolettevanC]

Today I had the same problem. My screen cracked suddenly from inside out. Started in the middle, two lines up to the corners, 1 down to the middle. Strange it can happen suddenly and without any activity from outside. Hope they can replace it. 14 months lifetime is not long. 

[Cchee]

This seems to happen to a lot of fitbits! 2 of my friends have had it
happened to them and twice to me all of these watches were about a year
old. It is a sports watch so should be able to with stand a lot of activity.
With neither did I hit it against anything accidentally.
I will not be purchasing another k oeing that I won't get longer than a
year out of it.

[Cchee]

I had a response saying that this is not a common fault and I shouldn't
have recieved a replacement last time as the screen is not covered under
warranty.
Strange though how this has happen twice to me and to 2 of my friends all
within about a year. Not good for a sports watch at that price either.
Good luck to yourself.

[NicolettevanC]

got a message that my fitbit is out of warranty.. So I don't get a replacement. I did receive a URL for buying one with discount. I am not sure if I will do it. I think it is a lot of money for something you can't enjoy for a longer time..

[sharonmuldoon]

Guess what?  I am on my 3rd replacement for the exact same reason - cracked screen - luckily they have still been under warranty each time, but no way would I take a voucher and add more money to it for another Fitbit - this is rubbish design for ame problem to keep happening.  Very disappointed

[Cchee]

Funny how they consider this not a common fault!!!