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Charge 2 not syncing

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‎06-02-2019 15:51 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-02-2019 15:51 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

My Charge 2 says it is syncing but then after a few minutes comes up with error - will not sync - what can I do

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‎06-03-2019 11:41

‎06-03-2019 11:41

@sr1 Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you syncing your Charge 2. Which phone are you using? Is it compatible? You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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