Cracked screen

[Goldie20]

I’ve just noticed 2 cracks (Not scratches) down the side of screen on my Fitbit. Had it 16 months.  Works fine but can screen be repaired? 

[Odyssey13]

Hi @Goldie20  sorry, but there are no repairs for these devices. You might find a third party repair place, but I'm not sure if the cost would be worth it.

[Goldie20]

Thank you...I appreciate the response.

[Ponzi]

Mine is cracked too. I was wondering the same thing.

[DavideFitbit]

Hello @Goldie20 @Ponzi, welcome to the Fitbit Community forums. Sorry for the late response. 

Thank you for sharing that the screen of your Charge 2 devices have a few cracks. 

Unfortunately there are no repair centers available at the moment to replace only the screen. However, I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if you have further questions. 

[Suki61]

 It happen to mine as well...when I left on the kitchen table in the sun cause we have a sky light. I don't think its water proof anymore and I don't want to test it to find out. I'll be purchasing a new Fitbit in the near future...as mine is the Charge 2

[DavideFitbit]

Hi @Suki61, welcome to the Fitbit Community forums.  

I'm sorry to see that you've experienced the same inconvenience with the screen of the Charge 2 and thank you for taking the time to share your feedback in the Community.  

I've sent your information to the Customer Support team, but it seems that you had already contacted them about this. 

Let me know if you have further questions.