Cracked screen

[how53]

I’ve a charge two and the face has two parallel cracks down it I’ve heard this is a fault with the watch can anyone advice please 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @how53, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. I was informed by our Social customer support team that they already contacted our Technical customer support for you to receive assistance directly with them. That said, please keep an eye on your email inbox because they'll be in touch with you soon to get you back on track.

Let me know if you have any additional questions. 

[Nae33]

Mine is the same. 

[RicardoFitbit]

Welcome aboard @Nae33.

Thanks for your post. I've contacted our Customer Support team on your behalf as well, please keep an eye on your email inbox because they'll contact you in a timely manner.

I'll be around if you need anything else. 

[Schmude]

I also have the two cracks and my tracker does not sync also my hr monitor only works sometimes. 

[Paddy1954]

My daughter also had the same problem 

[Proctor5]

My Charge2 has a crack as well.  Can this be fixed? I wear my all the time as I need to track my heart rate. Please advise. 

[Paddy1954]

I don’t know I was hoping someone from Fitbit would contact me with an answer

Sent from my iPhone

[Lorena32605]

Mine is cracked as well. I'm thinking it may have something to do with how the charger attaches? 
Has this issue been resolved with newer Charge models, or is there some way to prevent it from happening? 

[Rachaellouise]

I have just noticed a cracked screen has appeared on my charge 2- is this a fault with this model?

[Proctor5]

That's what I'm wondering. Several people on here have the same thing. I don't think the charger is the problem unless it pulls on the sides. Wish Fitbit would respond to this problem. Sent via the Samsung Galaxy S7, an AT&T 4G LTE smartphone

[Frencoti]

I asume this goes for every one with the same problem