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Cracked screen

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‎06-07-2020 09:30 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-07-2020 09:30 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

I have a charge 2 and just noticed today that the screen has a vertical crack from the top to the bottom. The watch is still working so I'm wondering if it is possible to get a replacement screen? Having read through the forums this appears to be quite a common problem and obviously a weakness with the product.

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2 REPLIES 2

‎06-07-2020 22:03

‎06-07-2020 22:03

Same vertical crack formed in mine.  Very small to start but gradually spread to full length.  I binned mine and bought a charge 4. I'm resigned to the fact that these fitbits will probably need upgrading every 2-4 years. Now I can't seem to stop getting messages that my charge 2 needs recharging. Does anyone have any suggestions on how to disable the charge 2 please?

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‎06-07-2020 22:12

In response to johnalex

‎06-07-2020 22:12

I have found how to disable my charge 2 thanks.

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