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Display not working

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‎06-09-2020 05:55 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

‎06-09-2020 05:55 - last edited on ‎09-08-2020 09:30 by Fitbit Moderator

My display is blank on my charge 2 

it still works just no display

i have done all the re-set things suggested

any optios would be appreciated  

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-10-2020 18:18

‎06-10-2020 18:18

Hi @Mwsnell, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if the heart rate sensors of your Charge 2 are still flashing or is it still vibrating? This way we will be able to determine if the issue is with the display or the battery.

 

Looking forward to your reply. 

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‎06-11-2020 12:01

In response to RicardoFitbit

‎06-11-2020 12:01

Yes it does everything that it should except display

Sent from my iPhone
Best Answer

‎06-12-2020 12:05

In response to Mwsnell

‎06-12-2020 12:05

Your reply is appreciated @Mwsnell. 

 

Thanks for letting me know that only the display of your Charge 2 is not working as designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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