Cracked screen

[Dubie]

2nd one I've had and both after just a year they have had cracked screens....very dissatisfied and disappointing. I will not be purchasing a further Fitbit. May aswell go for cheaper option if they only last a year!

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Dubie, welcome to the Community Forums!

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always helpful for us.

Our Customer Support team informed me that they already provided you assistance with this situation, therefore, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

Let me know if you have any additional questions, I'll be around.

[Dubie]

I was offered 25% off another fitbit. Why would I want to buy another as I've had two and each one has lasted 13 months. Very disappointing and dissatisfied with product...Perhaps the company should change warranty to 12 months ! 

[RicardoFitbit]

Your reply is appreciated @Dubie.

Thanks for the details that were shared with me. For more information about how the warranty process works, please check: Fitbit Limited Warranty and let me know if you have any additional questions.

I'll be here if you need anything else.