Unable to set up Charge 2

[rwblackburn]

Have just obtained a replacement Charge 2 but am unable to connect it to my account.  Have tried with Windows 10 desktop, iPhone 6s and Ipad mini 2 and all manage to prompt the Charge 2 to show a 4 digit code but then fail after sitting for a while trying to connect.  I've tried restarting all the devices and updating the app to no avail.  The device is not shown as connected via Bluetooth so removing it from Bluetooth connections doesn't seem to be relevant.  I've made sure all devices are fully charged.  I must have tried at least 20 times over the last 3 days 

Looking on this forum this seems to be a very common problem but I think I've tried everything that has been suggested. 

Pressing and holding the button shows 22.20.17 which I assume is the firmware version.  It otherwise only displays the set up URL or the 4-digit code.  I don't know if the battery state should be available in this state but I'm not getting any other response to pressing the button.

[SunsetRunner]

Did you remove the old track from your account first?

[himanshu14]

Yes, I did remove the device from my account. Now i'm not able to pair it after using 4 digit pin. I tried turning on and off multiple times, as well as turning off Bluetooth on my mobile. Please help. 

[himanshu14]

I would like to mention that Fitbit band works fine for steps count, distance, calories counts etc, but it shows incorrect date and time. Clock is not automatically updated since it could not be paired. 

Earlier I was using Fitbit App on an iPhone, now i use this app on an Android phone. App prompts the tracker to pair it using 4 digit PIN received at tracker, when I enter PIN in the App, it tries to connect but it could never get connected to App/my account. Please help!!

[rwblackburn]

For the first few attempts I had removed the old device.  Having spent a few hours trying to get the new one working I re-enabled my old one (without any problem) and subsequent attempts have been made with it still linked and using the option to Replace the old one. 

[rwblackburn]

himanshu14 - I think you might be better creating your own topic.  This will get confusing if someone asks me a question and you answer it!

[rwblackburn]

I've also tried creating a new account and had the same experience on two devices using that account with no other fitbit connected to the account.  That includes now having tried my daughter's Android phone with app freshly installed just for this.  Every attempt so far has been fine up to getting the 4-digit code and then it fails - quite quickly with Windows and Android, takes a lot longer with iPhone/iPad.

[Rich_Laue]

So after you get the 4 digit code, are you saying that you can not enter the code into the Fitbit app?

[rwblackburn]

No, the app always accepts the code. It then says it is connecting to Fitbit (Apple devices) or Finishing (Windows) but then times out after a few minutes (Apple) or 20 seconds or so (Windows).

Sent from my iPad