Customer Support & Charge 3 Issues

[SWN]

Hi

I'm having issues and can't see how to send a message to Customer Support, other than through Twitter, which I'm not signed up to.

I've got a Charge 3 which, within a year of purchase, started getting black lines across the screen so I can't view my steps and other info. This has continued for a few months and no amount of switching it off and on etc has helped.

Can anyone offer any suggestions/advice?

Many Thanks 

[Shylo_Z]

https://myhelp.fitbit.com/s/support?language=en_US

I used the live chat function

[SunsetRunner]

Do you ever actually get to chat with anyone? Every time I try it makes me fill in alllll the information, only to claim the last rep has just been snagged, too bad, so sad.

[Shylo_Z]

Yes, I waited for about 1 min and chatted with Mark, a real person

[SWN]

Thanks. Live Chat is always coming up as unavailable for me - maybe I've
been looking out of hours. I'll try again tomorrow. 😊