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Customer Support assistance

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‎05-17-2019 12:37 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎05-17-2019 12:37 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

I got a Fitbit Charge HR for Christmas this year and it broke the other day.  I have tried to contact customer service, via live chat and by phone and have yet to receive a response, or any indication that someone is on the other side.  Has anyone ever been able to contact fitbit customer service or get their fitbit repaired or replaced?  I think I will just a Garmin or other brand, I am so frustrated right now.

 

Moderator edit: Subject for clarity 

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‎05-17-2019 17:00

‎05-17-2019 17:00

I've not had problems contacting customer service by phone.

 

They replaced the Charge HR I got at Target when it died after 10 months. They did not replace the Charge HR I got on eBay (needs to be a bought from FitBit or an authorized reseller).

 

 

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