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Data Lost When Logged Out

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‎12-01-2022 05:41 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

‎12-01-2022 05:41 - last edited on ‎12-13-2022 15:33 by Fitbit Moderator

Charge for Fitbit logged me out of my account. I lost all my data and when I called you couldn’t even find my account. I never change the name it’s always been under the same and you could not find it. You guys computer lost my entire data for five years I will never buy another Fitbit  I’m done with you guys and less you can help me. 

 

Moderator Edit: Clarified subject

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‎12-06-2022 13:03

‎12-06-2022 13:03

Hi there @dangermw. Welcome to Community Forums.

 

I'm sorry you had this experience but I appreciate you reach out to the Community. I'd recommend you continue with Support Team as I see you already have a case with them.

 

Have a good one.

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