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Data Lost

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‎05-31-2020 07:52 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎05-31-2020 07:52 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

Hi

My Iphone broke at the weekend and I have lost everything on it, so had to buy a new one. When I downloaded the Fitbit app onto the new phone all my data history has gone. Is there a way of retrieving this please?

Thanks Debbie

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‎05-31-2020 08:31

‎05-31-2020 08:31

After data has been synced, it is on stored the fitbit servers under your account/email.  Make sure you are logged into the fitbit app on new phone with same fitbit account/email.  If so, the only data missing should be just what was not synced.

Another thing to try is to look at the fitbit.com dashboard for your data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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5 REPLIES 5

‎05-31-2020 08:31

‎05-31-2020 08:31

After data has been synced, it is on stored the fitbit servers under your account/email.  Make sure you are logged into the fitbit app on new phone with same fitbit account/email.  If so, the only data missing should be just what was not synced.

Another thing to try is to look at the fitbit.com dashboard for your data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-31-2020 09:08

In response to JohnnyRow

‎05-31-2020 09:08

All my details are the same on new phone. All of my data is there on the dashboard on the PC but not coming through to my phone.

 

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‎05-31-2020 10:14

In response to DebbieClare

‎05-31-2020 10:14

Good sign that your data is there on PC dashboard.  2 possibilities come to mind: 

  1. Your phone just hasn't done a sync yet to download the stored data from fitbit servers to phone.
  2.  You are still in a different account.  From fitbit.com dashboard where you do see your data, click gear icon at far top right, then 'Settings' from drop-down.  That will show the email address of the account with data.  Make sure that is the email you are using on phone to log in.
Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-31-2020 13:30

In response to JohnnyRow

‎05-31-2020 13:30

Thanks for your help. I didn’t have the right email address in so it wasn’t recognizing my new phone. All sorted now 😊

Sent from my iPhone
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‎09-05-2021 05:37

In response to JohnnyRow

‎09-05-2021 05:37

New iPhone but no data on website or app. My original setup info is there from 2016 but no data except for the most recent syncs. Any help is appreciated 

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