Date time not syncing

[somu]

my fitbit charge 2 date time is not synchronizing with my android mobile though tried  lastly from desktop.

anyone please help /send link to  reset the time.

thanks

[Rich_Laue]

Hello @somu does your step data sync with your fitbit account? 

[somu]

It worked only through another handset and reinstalling the app.

[DavideFitbit]

Hello @somu, welcome to the Community forums. 

Thank you for sharing this information about what you've been experiencing with your Charge 2 not syncing and that you were able to sync your date using another handset.  

In case you continue to experience any trouble, please make sure to try all the steps listed here to resolve syncing problems. Also, you can check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

Let me know if you have further questions.