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Date time not syncing

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‎10-28-2019 04:53 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-28-2019 04:53 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

my fitbit charge 2 date time is not synchronizing with my android mobile though tried  lastly from desktop.

anyone please help /send link to  reset the time.

thanks

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‎10-28-2019 08:29

‎10-28-2019 08:29

Hello @somu does your step data sync with your fitbit account? 

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‎10-28-2019 19:09

In response to Rich_Laue

‎10-28-2019 19:09

It worked only through another handset and reinstalling the app.

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‎10-29-2019 12:45 - edited ‎10-29-2019 12:47

‎10-29-2019 12:45 - edited ‎10-29-2019 12:47

Hello @somu, welcome to the Community forums. 

 

Thank you for sharing this information about what you've been experiencing with your Charge 2 not syncing and that you were able to sync your date using another handset.  

 

In case you continue to experience any trouble, please make sure to try all the steps listed here to resolve syncing problems. Also, you can check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

 

Let me know if you have further questions. 

Davide | Italian and English Community Moderator, Fitbit


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